Refund Policy

At Hug Worthy Goods, we strive to ensure your satisfaction with every purchase. If you receive a damaged item, we are here to assist you. Please review our Refund Policy below for details on how we handle such situations:

1. Damaged Items

If you receive a damaged product, please contact our customer support team within 14 days of receiving the item. To expedite the process, kindly include clear photos of the damaged product and its packaging. This allows us to assess the issue promptly.

2. Eligibility for Refund

We will initiate a refund for damaged items if:

• The request is made within 14 days of receiving the product.
• The item is damaged due to manufacturing defects or transit mishandling.
• Clear photographic evidence of the damage is provided.

3. Refund Process

Upon approval, we will process your refund to the original method of payment within a reasonable timeframe. Please note that processing times may vary depending on your financial institution.

4. Return of Damaged Items

In some cases, we may request the return of the damaged item. If so, we will provide instructions on how to return the product, and we will cover any associated shipping costs.

5. Exclusions

This refund policy only applies to damaged items. We do not offer refunds for changes of mind, dislike of product appearance, or any reasons other than damage.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to our customer support team. We are here to assist you and ensure that your experience with Hug Worthy Goods is as delightful as our products.

Thank you for choosing Hug Worthy Goods. Your satisfaction is our priority!